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Do You Have a Claim?

The whole point of having a vehicle protection plan is knowing that if something goes wrong with your vehicle, you’re covered. At Proguard, we do everything we can to minimize the inconvenience of a mechanical issue and keep your life moving.

Unlike many other companies with automated systems or foreign call centers, our customer service team is staffed with U.S. based experts who are here to help you file a claim, recommend a repair facility, walk you through your contract… whatever you need.

Our claims adjustors are ASE certified technicians who understand the diagnosis, know the components necessary to fix it and can quickly authorize a claim. We pay the repair facility directly, so your vehicle is back on the road as soon as possible and you are not out of pocket except for your deductible and any components that aren’t covered in your contract.. If there are any delays, we’ll let you know so that you never have to wonder what is going on with your claim.



Filing a Claim

Just breathe. If you have a mechanical problem, don’t worry. Our goal is to make it painless and easy so you’re back in your vehicle and on your way as quickly as possible.

  1. Drive your vehicle or have it towed to the repair facility of your choice, using the towing benefit if your plan covers it. (Check your ID card in the glove compartment to see if you have it and what number to call).
  2. If you need Roadside assistance, call this number.
  3. Wherever you are, we can help you find a Proguard Select Repair Facility that we trust to provide the best standard of care, anywhere in the nation.
  4. Instruct the repair facility to contact us to open a claim after diagnosing the vehicle.
  5. Once our adjustors have reviewed the claim, they will contact the repair facility to go over the coverage and provide a claim authorization number. To protect yourself, do not authorize any work until you receive notification that the repair facility has a claim authorization number from Proguard.
  6. We recommend asking for an estimate detailing all costs and noting that you will only be responsible for your deductible, sales tax and any costs not directly covered by your plan. If you are not sure which components are covered in your plan, give us a call.
  7. Once the claim has been approved, we’ll pay the repair facility directly and they should call you with an estimated turnaround and keep you updated if there are any delays to your repair.

If you have any questions or concerns, call us @ 877-474-9462.

TIP: Always keep your ID card and contract in your vehicle. If you have a mechanical issue, you’re going to need the information immediately so be prepared to have it on hand so there are no delays getting help to you.



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